YOU WILL LEARN
- Why you should use a contact page and a thank you page
RESOURCES & LINKS
Episode 147: Contact Pages That Work
This podcast is brought to you by ColDesi
In Episode 147 of the CAS Podcast, we explore one of the most underappreciated tools on your website—your Contact Page—and its equally important sidekick, the Thank You Page. These two pages are often treated as afterthoughts, but when done right, they can build trust, capture leads, and even make additional sales.
If someone is reaching out through your Contact Page, they’re already interested. This episode is about making sure you don’t waste that opportunity—and instead turn it into a powerful part of your customer experience.
Part 1: Why Your Contact Page Matters
Your Contact Page is a crucial touchpoint between your business and potential buyers. Whether you’re selling online or just generating leads, this is where serious visitors stop to connect.
📦 If You Sell Products Online:
Customers use your Contact Page when:
● They have a question about a product
● They can’t find a specific item
● They want a custom quote or bulk discount
● They have an issue with an existing order
🛠️ If You Don’t Sell Online:
Your Contact Page becomes even more vital:
● People shop at night or on weekends—when you’re closed
● A potential big-ticket client may want to schedule a call
● You’ll get offers, spam, and solicitations—use Captcha to keep bots away
🧰 Contact Page Pro Tips:
● Use dropdown menus to filter contact reasons:
● “Question about an order”
● “Looking for a custom product”
● “Bulk or wholesale inquiry”
Use the form to:
● Grow your email list
● Prequalify leads
● Set expectations about response times
Make it easy to:
● Call you
● Find your location
● Chat live if available
🔗 Examples:
● DigitalHeat FX Contact Page
● Best Contact Page Designs
Part 2: Thank You Pages – The Hidden Sales Tool
Most businesses overlook the Thank You Page, but it might be your best chance to engage a hot lead or boost a sale. If someone has just filled out your contact form, they’re paying attention—and that’s your moment to shine.
What NOT to Do:
● Don’t just say “Thank you” in a boring popup.
● Don’t use a generic confirmation screen.
● Don’t let the conversation die.
🧠 What to Include on a Great Thank You Page:✅ Reinforcement
● “Thanks! You made a great choice.”
● “We’re excited to work with you.”
✅ Motivation
● Offer a coupon or sample
● Show social proof (customer reviews, logos, images)
✅ Next Steps
Invite them to:
● Continue shopping
● Visit your blog or product gallery
● Watch a video
● Follow you on social media
● Refer a friend or share a post
✅ Prequalification or Follow-Up
● Ask 1–2 additional questions
● Offer a scheduling link
● Show FAQs or related products
🔗 Example: Avancé Embroidery Thank You Page
Final Takeaway: Contact + Thank You = Connection
Your Contact and Thank You Pages are moments of engagement with people who want to talk to you. Don’t miss the chance to:
● Build trust
● Reinforce their buying decision
● Move them closer to a sale
These aren’t throwaway pages—they’re opportunities to turn visitors into customers and customers into repeat buyers.
About ColDesi
ColDesi is a leading provider of custom apparel and digital printing solutions, empowering businesses with innovative equipment and unmatched support.
With decades of industry experience, ColDesi offers a full range of professional-grade solutions, along with comprehensive training and customer service.
Their mission is to help entrepreneurs and established brands grow through cutting-edge technology and expert guidance.
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